Visitor Center Assistant

Job Description:  Background: The Beech Mountain Visitor Center serves 12,000+ visitors to the Town of Beech Mountain each year. The office is open Monday through Sunday from 9:00 am to 5:00 pm, with seasonal closures on Sundays. In addition to visitors, the office handles between 8,000 and 12,000 phone calls per year and responds to around 10,000 emails. Requirements: The Beech Mountain Visitor Center receptionist position requires excellent oral and written communication skills, a positive attitude, and professional demeanor and appearance. As the face of the Town, all employees in the Visitor Center must be welcoming, courteous, and polite when dealing with the public, and knowledgeable about the Town of Beech Mountain and the High Country. Working knowledge of Microsoft Office is essential. High school diploma required; college degree preferred. Must have reliable 4WD or AWD transportation. Job Duties: The Visitor Center receptionist staffs the Visitor Center up to 28 hours per week, including weekends. • This position is responsible for greeting visitors in the Visitor Center and keeping track of numbers served, as well as, answering phones and returning messages left on voice mail. • This position will assist Visitor Center communications and outreach, informational mail-outs and special projects as assigned. • This position is responsible for stocking information racks, putting out magazines and brochures, and other daily activities required to provide information to our guests. • This position is responsible for weekly and monthly tallies of visitors, conducting periodic visitor surveys and assisting with Data Collection and collation as needed. • This position uses office equipment, including computers, phones, copiers, and printers. • All employees in the Visitor Center are responsible for light housekeeping and disinfecting as needed to present a clean, welcoming environment. Physical Requirements: This position requires the ability to lift and carry up to 20 pounds. This position works in conjunction with the Visitor Center Assistants and reports to the Director of Marketing and Tourism.