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Town of Beech Mountain Response to COVID-19 for Utility Billing Policy
1. Prohibiting Termination of Service
a. No service shall be terminated for nonpayment.
b. Service may be terminated only when necessary as a matter of safety or when requested by the customer
2. Late fees and payment arrangements
a. The Town of Beech Mountain shall not bill or collect any fee, charge, penalty, or interest for a late or otherwise untimely payment that becomes due.
b. Customers shall be provided the opportunity to make payment arrangements to pay off over a six (6) month period any bill accumulated during the effective period.
c. The six (6) month payoff period shall be calculated from the date of termination of Executive Order or as directed by the NCUC Docket Order.
d. Any provision granted by Executive Order No. 154 shall not be construed as relieving a customer of their obligation to pay bills for receipt of any service covered by Executive order.
3. Reconnection of service
a. The Town of Beech Mountain shall reconnect previously disconnected service to the extent practicable and waive any penalties or reconnection fees as requested by the customer.
4. Limitations
a. This policy applies to all ordinary monthly charges for service to our customers
b. This policy does not apply to additional optional services ordered by customers above their usual periodic charges, including, by means of example, options or services that the customer added on or after the date of institution of this policy in additional to their normal services.
c. This policy does not apply to issuance or collection of special fees or penalties issued to customers for unusual use, such as fines or penalties for improper disposal or charges for extraordinary discharges of wastewater.
5. Effect on regulation and ordinances
a. The effect of any Executive Order or policy supersedes any ordinance, policy, or regulation enacted by the Town of Beech Mountain.
6. Notification
a. The Town of Beech Mountain shall provide to our customers web-based information and direction concerning this policy as well as by direct notification on utility billing documents.
b. The Town of Beech Mountain shall provide weekly to the North Carolina Utilities Management Commission all required notification as directed. See attached reporting document.
TOWN OF BEECH MOUNTAIN
403 BEECH MOUNTIAN PARKWAY
BEECH MOUNTAIN, NC, 28604
828-387-9282
DANIEL DAVIS, PUBLIC UTILITIES SUPERINTENDENT
NCUC
WEEKLY REPORT FOR EXECUTIVE ORDER NO. 154
DATE:
NUMBER OF ACCOUNTS BY TYPE PREVIOUSLY DISCONNECTED:
NUMBER OF ACCOUNTS RECONNECTED BY ACCOUNT TYPE:
AMOUNT OF LATE FEES AND OTHER PENALTIES NOT COLLECTED:
NUMBER OFACCOUNTS ON EXTENDED REPAYMENT PLAN:
CUSTOMER NOTIFICATION INFORMATION:
The Town of Beech Mountain has posted on their website and each individual utility bill and on public buildings the following statement:
If you have concerns about water services being shutoff or utilities billing concerns?
The Town Manager has directed staff that there will be no shut offs during the Declaration of Emergency. Citizens who must make utilities or other payments should use the town’s online payment system found at OfficialPayments.com or by calling (800) 272-9829. Payment by check or cash can be made at the town drop depository box at Town Hall located in the entrance foyer or by mailing.
Utilities will not be disconnected during the duration of the Declaration of Emergency; however, arrangements must be made for payment by calling 828-387-4236.
Residential trash pick-up is on a normal schedule. In our effort to protect collection workers so they can continue this service, please make sure to place all garbage in a garbage bag, which reduces their exposure potential! Questions concerning Town Utilities Services, call 828-387-9282.
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Beech Mountain 2019 CCR Water Quality Report
Town of Beech Mountain Wins Second Place Best Tasting Water
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2020 Fire Hydrant Flushing Notice:
The Town of Beech Mountain Volunteer Fire Department is conducting the annual testing and flushing of fire hydrants. This process provides important flow data, removes minerals and sediment that build up over time and ensures that all fire hydrants are in good working order. Flushing will be occurring for the next several weeks.
Low pressure, discoloration or cloudiness are possible following hydrant flushing in your area. Generally, this will clear up by running cold water for several minutes. Although the water is still considered safe to use during this time, customers should refrain from doing laundry if your water is discolored and avoid running hot water, as mineral sediments can accumulate in your water heater. If your water does not clear within a few hours, please contact the Public Works department at 828-387-9282.
Work will be conducted Monday through Friday from 7:00am to 5:30pm. We thank you for your consideration during this most important testing and flushing period.
Daniel Davis, Public Works Utilities Superintendent bmus@townofbeechmountain.com
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Utility Projects Completed from 2010 -2019
The Town of Beech Mountain provides water throughout the Town and sewer service to the majority of building sites. Where sewer is not available, a sanitary septic system would be required, for which a permit is required from the Appalachian District Health Department, Route 5, Box 199, Boone, NC 28607, 828/264-4995. The Town Water and Sewer Use Ordinance requires the use of Town water and/or sewer if it is available to the property within 200 feet. More information concerning utilities can be found in the Town Ordinance Chapter 51: Water and Sewer Use.
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Make Your Payment Over the Phone through Official Payments by calling 800.272.9829
Directions on How to Use Official Payments
New Water and Sewer Utility Account Information
A deposit on new residential accounts of $50.00 for water and $50.00 for sewer is required with your application for Utility Service. This deposit is refundable upon request. No interest will accrue to the customer on deposits. Utility customers can also take advantage of the Town’s free utility draft service. Forms for these services and more are located below:
Application for Utility Service
Utility Bank Draft Form
Waiver Form for Garbage Bin
Request for Adjustment Updated 2020
APPLICATION FOR CONVENIENCE CENTER PERMIT (Garbage/ Recycle permit)
Rate Schedule for Water and Sewer
TOBM Water-and-Sewer-Rates-2019-2020
For new service connections System Development Fees will apply, please contact the Building Inspections Department for total applicable fees. 828-387-4236 ext. 113
The Town uses the SDF (System Development Fee) calculator to determine fee amounts. Usage is considered by structure type, i.e., residential, commercial, and sub category. Example fees for residential usage for combined water and sewer would be $3,246.00 for a single bedroom dwelling unit as a one time fee for new connections.
The existing tap fees below also apply:
New Connection Charges
| Tap | $1000 water $1000 sewer |
| $200 pavement restoration fee if applicable | |
For Example:
| Deposit | $50.00 water | $50.00 sewer | total | $100.00 |
| SDF | 1 bedroom dwelling | $3,246.00 | total | $3,246 |
| Tap Fee | $1,000.00 water | $1,000.00 sewer | total | $2,000 |
Single bedroom dwelling water & sewer applied fees: Total $5,346.00
Water Quality Reports
Beech Mountain 2019 Annual CCR Water Quality Report
The Town of Beech Mountain publishes annual reports about the quality of our drinking water and our performance in treating wastewater. Please click the links below for a copy of these reports.
Beech Mountain 2018 Annual Drinking Water Quality Report
Beech Mountain 2017 Annual Water Quality Report
Annual Wastewater Report
Studies and Projects
2010 – 2015 Completed Utility ProjectsWater and Sewer Study – Marion Rothrock, PE
BEECH MOUNTAIN UTILITIES GIS (may not function in Internet Explorer)